Privacy Policy
Welcome to Fiona's Fashion House. We take the privacy of our customers very seriously. This policy explains how we collect, use, and protect your personal data when you visit our website. For any questions, please do not hesitate to contact us at info@fionafashionhouse.com.
Our website uses SSL and TLS encryption to ensure that all data transmitted between you and our website remains safe and secure. You can recognize this by the "https://" prefix and the lock symbol in your browser bar.
What data do we collect when you visit our website?
When you visit our website without registering or placing an order, we collect only the technical data that your browser automatically sends to our server. This includes:
- The page you visited
- Date and time of your visit
- Amount of data sent
- The source from which you reached our website
- Browser and operating system used
- Your IP address (anonymized where possible)
This data is collected solely to ensure the stability and proper functioning of our website, in accordance with Article 6(1)(f) of the GDPR. We do not share this data with third parties.
Cookies
To make your visit to Fiona's Fashion House as pleasant as possible, we use cookies — small text files stored on your device. Some cookies are deleted when you close your browser (session cookies), while others remain on your device for a set period (persistent cookies).
We use cookies to remember your preferences and simplify the shopping experience, such as keeping items in your cart between visits. We may also work with advertising partners whose cookies may be placed on your device when you visit our website. You will always be informed about this.
You can manage your cookie preferences at any time through your browser settings. Please note that disabling cookies may affect the functionality of our website. For guidance on managing cookies, please visit the help section of your browser:
- Chrome:Â https://support.google.com/chrome/answer/95647?hl=en
- Firefox:Â https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Safari:Â https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
- Opera:Â https://help.opera.com/en/latest/web-preferences/#cookies
How do we use your data when you contact us?
When you reach out to us via email or our contact form, we collect the personal data you provide in order to respond to your request. Your data will be deleted once your request has been fully resolved. If your enquiry relates to an order, your data may be retained for as long as necessary to fulfill our contractual obligations.
Customer accounts and order processing
When you create a customer account or place an order with us, we collect the personal data necessary to process and fulfill your order. You can request the deletion of your customer account at any time by contacting us at info@fionafashionhouse.com. Please note that certain data may be retained for tax and accounting purposes in line with legal retention periods.
Email marketing
If you subscribe to our newsletter, we will keep you updated on our latest arrivals, promotions, and news. We use a double opt-in process, meaning you will receive a confirmation email to verify your subscription before we start sending. You can unsubscribe at any time by clicking the link in any of our emails or by contacting us at info@fionafashionhouse.com.
If you have previously made a purchase with us, we may occasionally send you information about similar products or offers we think you might enjoy. You can opt out at any time by contacting us at info@fionafashionhouse.com.
Order processing and payment
To fulfill your order, we share the necessary personal data with our shipping partners. Payment data is passed on to the relevant payment provider solely for the purpose of processing your payment.
PayPal — When you pay via PayPal, your payment data is transmitted to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. For more information, please refer to PayPal's privacy policy: https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Review requests
With your consent, we may send you a one-time email after your purchase asking you to share your experience with us. You can withdraw your consent at any time by contacting us at info@fionafashionhouse.com.
Social media
Our website may include links or buttons to social media platforms such as Facebook and Instagram. To protect your privacy, no connection is made to the social media servers until you actively click the button. For more information about how these platforms handle your data, please refer to their respective privacy policies.
Online marketing and analytics
We may use tools such as Google Analytics and Facebook Pixel to better understand how our website is used and to show you relevant advertisements. Google Analytics is used with IP anonymization enabled. These tools are only used with your explicit consent where required by law.
You can opt out of Google Analytics tracking by installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout
Your rights
As a customer of Fiona's Fashion House, you have the following rights regarding your personal data:
- Right to information — You can request an overview of the personal data we hold about you.
- Right to rectification — You can ask us to correct any inaccurate data.
- Right to erasure — You can request that we delete your personal data where applicable.
- Right to restriction — You can ask us to limit the processing of your data in certain circumstances.
- Right to data portability — You can request your data in a structured, machine-readable format.
- Right to withdraw consent — Where processing is based on consent, you can withdraw it at any time.
- Right to lodge a complaint — You have the right to file a complaint with your national data protection authority.
Right to object
You have the right to object at any time to the processing of your personal data for direct marketing purposes. If you wish to exercise this right, please contact us at info@fionafashionhouse.com and we will act on your request without delay.
How long do we keep your data?
We only keep your personal data for as long as necessary or required by law. Once the relevant retention period has passed, your data will be securely deleted.
Contact Details:
Email: info@fionafashionhouse.com Estimated Response Time: Within 24 hours
Business Hours: Monday to Friday: 9:00 AM — 6:00 PM (EST) Saturday and Sunday: 12:00 PM — 5:00 PM (EST)